Reservations & Appointments
Appointments can be made over the phone, in person, or via online booking agent. We recommended scheduling your appointment in advance. We will do our best to accommodate same day appointments or walk-ins. When requesting an appointment, it is required that each guest have a valid credit card number and expiration date to secure any service 30 minutes or longer. For maximum availability, we suggest that you reserve your next appointment prior to departing the spa.
Appointment Confirmation
Upon scheduling your 1st appointment at Exfolē8 we will need you to provide us with a valid email address to confirm and remind you of your scheduled appointment(s) 2 days prior to your spa services and as a courtesy reminder to arrive 10 minutes prior to any spa service. All first time clients are encouraged to click on the link to fill out your consultation form prior to your initial skin care treatments. This should be emailed before your first appointment. If you are unable pre-send your from, then please arrive at least 15 minutes before your scheduled appointment. This will allow you ample time to fill out any consultation forms, use the restroom, relax, and have a moment for yourself before your treatment begins. If you are late for your service we will do our best to accommodate you during your reserved time. Please note that your appointment time will end on time.
Cancellations
Last minute cancellations and no-shows have a significant impact on our ability to serve our clients. Preparation for your treatment begins well before you enter our skincare center.
We limit the number of clients we see every day to ensure the highest level of quality in our services. We depend on clients showing up for their scheduled appointment times.
In order for us to reserve a place in our schedule for you, we require that you agree to our cancellation policy, as follows:
Clients must cancel or change an appointment 24 hours prior to their scheduled appointment. This will allow us to offer the time slot to another guest. A charge will occur if we are unable to fill the appointment. We will do our best to fill these openings, we’d much prefer to have another guest take your place then charge for a cancellation. In the event of a last minute cancellation or no show, the client is responsible for the full cost of the scheduled treatment.
IF YOU ARE RESCHEDULING, and within our late/no show policy the credit card on file will be charged the day of the original appointment. There will be a 10 day grace period for you to make your appointment (no charge). It is your responsibility to reschedule the appointment online using our booking site. After 10 days, the prepaid service amount is no longer valid.
No exceptions.
If this happens, please know it is not intended to penalize you, this is part of the agreement you are making with our business. By doing so, it will protect our ability to serve you and all of our customers and remain open as a small business. Unexpected events like illness, travel delays and work emergencies are not exempt from our policy.
If you are running late for your appointment, please note that your appointment may be cut short so we can stay on schedule.
As a courtesy, you have the option to receive a text or email reminding and/or confirming your appointment 48 hours in advance.
A valid credit card must be provided and will be kept securely on file for all appointments 30 minutes in length.
If our cancellation policy is not honored, we reserve the right to charge the card on file accordingly.
Thank you for reading and acknowledging our policy.
If you have any questions, please reach out via email at info@exfole8.com