Reservations & Appointments
Appointments can be made over the phone, in person, or via online booking agent. We recommended scheduling your appointment in advance. We will do our best to accommodate same day appointments or walk-ins. When requesting an appointment, it is required that each guest have a valid credit card number and expiration date to secure any service 30 minutes or longer. For maximum availability, we suggest that you reserve your next appointment prior to departing the spa.
Appointment Confirmation
Upon scheduling your 1st appointment at Exfolē8 we will need you to provide us with a valid email address to confirm and remind you of your scheduled appointment(s) 3 days prior to your spa services and as a courtesy reminder to arrive 10 minutes prior to any spa service. All first time skincare clients are encouraged to complete a consultation form prior to initial skin care treatment. This should be emailed before your first appointment. If you are unable pre-send your from, then please arrive at least 15 minutes before your scheduled appointment. This will allow you ample time to fill out any consultation forms, use the restroom, relax, and have a moment for yourself before your treatment begins. If you are late for your service we will do our best to accommodate you during your reserved time. Please note that your appointment time will end on time.
Cancellations
Cancellation / No Show POLICY
We limit the number of clients we see every day to ensure the highest level of quality in our services. We depend on clients showing up for their scheduled appointment times.
Preparation for your treatment begins well before you enter our skincare center.
Last minute cancellations and no-shows have a significant impact on our ability to serve our clients.
In order for us to reserve a place in our schedule for you, we require that you agree to our cancellation policy, as follows:
Clients must cancel or change an appointment at least 48 hours prior to scheduled appointment. This will allow time to offer your time slot to another guest.
In the event of a last minute cancellation (within 48 hours of appointment time), a fee of $25-50 will be charged. All no show appointments will be charged in full.
No exceptions.
If this happens, please know it is not intended to penalize you, this is part of the agreement you are making with our business. By doing so, it will protect our ability to serve you and all of our customers and remain open as a small business. Unexpected events such as: work meetings, illness, travel delays and work emergencies are not exempt from our policy.
If you are running late for your appointment, please note that your appointment may be cut short so we can stay on schedule.
As a courtesy, you have the option to receive an email and/or text 3 days before as a reminder.
A valid credit card must be provided and will be kept securely on file for all appointments 30 minutes in length.
If our cancellation policy is not honored, we reserve the right to charge the card on file accordingly.
Thank you for reading and acknowledging our policy.
If you have any questions, please reach out via email at info@exfole8.com